 Voice Miner is an innovative system processing 100% of customer service voice data. During processing, the system detects the emotional tone of the talking partners, recognizes key words, and provides complex reports, query and business analysis opportunities. Voice Miner automatically processes all customer service conversations. |
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The Pharma BI business intelligence system is a tool supporting business (ad-hoc) analysis, which enables the creation of reports and statistics from data, and later on these reports and statistics can be analyzed from different business aspects (sales, marketing). The data come from reliable sources, from heath institutes, based on contracts made with them, and from the National Health Insurance Fund (OEP). |
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 With the ATLANTIS commission and bonus settlement system, we aim to provide IT support for the commission systems of companies and institutions where commissioning and settlement rules depend on several different rules and parameters changing in time. The complex financial and data management regulations require, that the results of commission calculation are handled at an analytic level, stored, and that the commissioning processes are managed in a financially closed system. |
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Yepna is a business application based on real-time chat communication, supporting sales and customer service processes of the company. Yepna – supplementing the existing communication channels of the company towards the customer – enables direct, live connection between the customer and the operator. |
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