Create real business value from your customer service calls!

Telephone conversations are one of the most valuable information sources of the service industry. With the help of properties in live and recorded human conversations (e.g. keywords, emotions, silence/music), and with the artificial intelligence expertise of our researchers we support our customers on an internationally unique way. With our speech- and data analysis based performance- and quality management solution we gather information out of the data hidden in those conversations to turn them into real business value for our customers.

Benefits

  • enhance the efficiency of custumer retention
  • increasing sales turnover
  • enhance the efficiency of call management
  • increased customer experience

Solutions

  • data mining
  • voice mining
  • voice analytics
  • emotion detection
  • evaluation, system installation
  • consultations

Technologies

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Innovative voice – and data analytics solutions for call services.

nextentVoice analytics